Terms and Conditions

Terms and Conditions

Terms and Conditions

Planning on choosing Thunderbowl Kettering as your chosen venue. We want to ensure you, and all our visitors get the most out of their visit to us and keep safe. Please take the time to go over the details listed below. We want you to have the best possible experience with us.

Terms and Conditions.

Please ensure you have read and understood our terms and conditions prior to booking. It is important to understand that refunds cannot be given.
To secure your lane we require full payment in advance, for all bookings. Thank you.

Timing

We recommend you arrive at the centre approximately 15 minutes before your booking start time, unless your booking is at the centres opening time. Please have your booking name and confirmation to hand when checking in at reception. Late arrivals/starters may not be able to bowl which could result in the loss of amount paid. Please allow plenty of time for your journey to us. In the unusual event of your lane not being ready at your time of arrival we will advise when your bowling can commence.

Your booking will be allocated a specific time based on the amount of bowlers, and games booked. Based on the information received on booking a set time will be allocated for you. Please be mindful of subsequent bookings.

Parties/Bookings

Teen Parties and Party Nights require a minimum of 10 people.

Food for all Party Night bookings must be ordered one week prior to booking date.

Birthday Bash Bookings require a minimum of 6 children, children must be under the age of 16. This package is for children only.
Staff cannot accept responsibility for groups of children, we therefore ask that at least 2 parents/guardians or responsible adults aged 18 or over are present for every group of 6 children.

Please remember that bowling balls if handled incorrectly or dropped could be dangerous to children, it is the party organisers (parents/guardians) responsibility to ensure children are supervised at all times to avoid any kind of accident or injury whilst on the premises.
A Birthday cake would need to be provided by the part organiser should one be required to be presented to the Birthday Child.
Birthday Bash food order to be taken upon arrival, and will be served in the restaurant at your reserved table when you have finished bowling.

All bookings must be paid in full at point of booking.

Bookings are non-refundable should you wish to cancel.

Packages

All food and drink options are subject to availability. Typically, this can be advised on ordering. Our Tuesday and Thursday drink options are from a specific menu, redeemable by presenting the voucher given to you from a member of our reception team on the day of booking. Our Party Nights Voucher allows a choice of any drink from the bar, excluding red bull, premium spirits and doubles etc. Party Night vouchers will be issued by a member of our reception team, redeemable on day of booking.

Promotions and Offers

All bowling offers are subject to availability. Thunderbowl reserve the right to withdraw offers at any time. Management decision is final. Offers cannot be combined or used with additional promotions.

Bowling Prices

All our bowling tariffs are inclusive of 20% VAT. Shoe hire is included within all bowling costs.

Food and beverages are not included in standard bowling prices. Bowling and refreshment packages are available in addition to the standard tariff.

Family prices must include one child and one adult who is of parental age to the child (Child 16 and under).

Concessions rate

Concessions are available Monday to Friday 10am – 6pm Term Time only.

Cancellations

Thunderbowl offer a standard no refund policy on all bookings. In certain circumstances a member of the management team may agree a postponement/rebooking. In such an event the booking must be used within a 12 month period from the original date and may only be rearranged once.

Safety

Bumpers/Gutters/Alley Guards – If you require these, please let a member of staff know.

DO NOT attempt to operate them yourself. In the event of a staff member being absent from reception please either ask another member of staff or wait at reception until we can happily assist you.

Please do not pick up a bowling ball until it is your turn to bowl. If bowling with children, carry the bowling ball carefully and place on the ramp provided so that they may push it down. Please do not allow children to sit or hold bowling balls whilst they wait for their turn. All bowling balls are heavy, and they really hurt if dropped on your toes! Children should bowl with our lighter bowling balls, either a six, of if an older child a size eight. One ramp provided per pair of lanes. Size six balls may be removed if misused by adults.

After being thrown, the balls come back to you via the ball return. DO NOT attempt to retrieve balls from the ball return. Allow them fully exit the ball return and come to a rest before attempting to pick them up. Allowing the balls time to stop moving will help avoid trapping fingers. If a ball doesn’t fully return please contact a member of staff.

Never cross/walk beyond the brown line at the beginning of your bowling lane. Our bowling lanes are cleaned and conditioned throughout the week. Beyond this lane oil is applied which makes the surface incredibly slippery!

Never walk towards the pins/pin setting machinery. If a ball has come to rest, or become stuck between a bumper/alley guard/in the gutter please speak to a member of staff who will happily assist and retrieve it for you. As per the information above, bowling lanes are slippery.

If you knock over a drink, break a glass or spot a spill, please let a member of staff know so that they may resolve the situation.

Shoes

All our prices and offers include shoe hire, these may requested at reception. We are happy for bowlers to wear their own shoes provided they are flat soled, safe, not open toed and do not mark our approaches.

Covid

Please follow the current government guideline

Please be advised we cannot accept responsibility for any personal property you bring with you. Bowlers use their own equipment at their risk.

We reserve the right to refuse or withdrawn admission to the centre.

Contact Us

For Bookings please call 01536 414004 Calls taken from 11am weekdays, 9:30 weekends until 10pm daily
Email: office@newyorkthunderbowl.com
Website: www.thunderbowl.co.uk
Facebook: Thunderbowl
Postal Address: Thunderbowl, Rockingham Road, Kettering, NN16 9AW